Borderfree FAQs

Can my order be delivered internationally?

Yes. Through our partnership with Borderfree, we are pleased to provide an enhanced international shopping experience for customers in more than 220 countries and territories, with support for more coming soon! As an international shopper, you now get the benefit of seeing product prices in your local currency, guaranteed order totals at checkout and no hidden fees, cost-effective international shipping, and much more. Please note that there is a 1-2 week lead time for orders to be processed before shipped. For a list of available shipping countries and shopping currencies, please visit our international landing page.

What is Cross-Border Retail (Borderfree)?

Cross-Border Retail (Borderfree) is a groundbreaking global ecommerce solution that allows us to present our international shoppers with product prices in the currency of their choice, aggressive international shipping costs, and the lowest possible guaranteed order total. The solution allows us to serve the best possible shopping experience to our international customers, so you can always buy from us with certainty.

How will I know how much my order will cost?

Just add items to your basket and click select to check out. Borderfree calculates and displays the order total in your preferred currency, including all shipping costs from our warehouse(s) in the United States to your selected international destination, as well as any applicable duties and taxes imposed by Customs and revenue authorities in the destination country.

Are there any additional costs that will be due upon receipt of my order?

As long as you select to prepay duties and taxes, the order total presented at checkout is the exact amount you’ll be billed by Borderfree, and there will be no additional costs due upon delivery.

What currencies does Borderfree support?

Currently, Borderfree supports billing in more than 70 currencies, with more being added on an ongoing basis. Click here to view and select from a list of our supported currencies. Once you confirm your preferences, you will be able to see products priced in your selected currency.

I live in the United States. Can I use Borderfree to ship an order internationally but pay in USD?

Yes, Borderfree supports international gift-giving, in that you can receive a guaranteed order total for an order that is shipping internationally, but pay in USD using a United States credit card. This also works if you’re traveling or living abroad.

What payment options does Borderfree support?

Currently, Borderfree supports Visa, MasterCard, PayPal, American Express, JCB, Alipay, Interac Online, UnionPay (credit cards), iDeal, Sofort Banking, SafetyPay, Qiwi, Diners Club International, Discover, POLi, and Cartes Bancaires, with additional payment options coming soon.

How much does international shipping cost?

International shipping is calculated based on a number of factors including the desired shipping speed, the number of items you are purchasing, the weight of the items, and the destination country. International shipping will be calculated and guaranteed during the Borderfree international checkout based on the items you are purchasing and your shipping destination.

When am I billed?

Your credit card will be billed by Borderfree when your international order is shipped.

How much duty and taxes are charged on international orders?

Duties (or Customs tariffs) are set by the destination country Customs authorities and determined based on a combination of the country of origin (manufacturing) of the goods being purchased and the classification of that merchandise in accordance with a harmonized system adopted and used by the countries that Borderfree supports. International taxes (such as Value Added Tax, or VAT) are set by the destination country. You will be able to view the guaranteed total amount of applicable duty and tax/VAT for your order within the Borderfree international checkout.

Are there any items that cannot ship to my country because they are restricted?

If for some reason there are any items that cannot be exported from the United States or imported into your destination country selection, Borderfree will notify you during the checkout process.

Do you ship to military addresses?

Orders shipping to military addresses should go through our domestic checkout, as they are not subject to the same costs and logistics flows as our other international orders. To do this, you should shop as if shipping to an address within the United States.

How can I track my international order? 

You can track the progress of your international package(s) here.

What will my credit card statement say?

Your credit card will be billed by Borderfree and your credit card statement will read “Borderfree” or “Borderfree 3445” where “3445” denotes a unique string representing our store.

Who should I contact if I have questions relating to my order after I have made a purchase?

Please contact us at [email protected] or 1.888.974.8264 and Ritani will gladly assist you with any questions relating to your international order.

Can I purchase or redeem international gift cards?

Unfortunately, we do not currently support the sale of gift cards to international customers or the redemption of gift cards for international orders.

What is your return policy for international orders?

If for any reason you are not satisfied with your purchase, please contact us at [email protected] or 1.888.974.8264 and we will provide you with further instructions on where returns should be shipped and the amount you will be refunded. Refund amounts for returned items will be credited to you by our partner Borderfree in the same currency and using the same exchange rate as your original order.