Ritani Customer Reviews

Outstanding customer service. Well prepared to deliver a quality product to the best of their ability.

Beautiful, clear, dazzling diamonds earrings. 1.09 carat each. Great customer service. Great price point. Fast shipping. No complaints here.

I have dealt with Ritani before and I went back for another 3 carat diamond. It worked out well.

Great customer support, very attentive and responsive. Very fast repair service!

The ring was wonderful and delivered quickly

From the onset of my engagement ring search, Ritani immediately stood out with their extensive collection of diamond and custom settings, along with great pricing compared to their competitors. Customer service was top-notch and I was kept updated throughout the diamond acquisition process and the setting creation until delivery to the preview specialist. I was glad to be able to preview the diamond in person before committing to the purchase, which gave me peace of mind. In short, Ritani made the entire engagement ring process extremely easy due to their inventory, competitive pricing, and great customer service. Thank you

Very pleased with my purchase! Customer service is outstanding and the process was very streamlined. Thanks, Ritani!!

Best price. Best stones. Excellent service. Could not be happier.

A great choice for those wanting a mix of online convenience and in-store experience. Ideal for buyers who appreciate fair pricing and customization

Absolutely great folks to work with! Their live chat line was easy to connect with and the person on the other side was very helpful in helping me figure out what I wanted to get. They also had many helpful articles that described all kinds of stones in depth, and they also had articles that provided great, down to earth advice on how to purhcase a stone and ring.

Customer service is excellent. Order is quick and easy. Return also supert and on time.

Fantastic customer service and products, really top notch. I decided to return some earrings with no questions asked. I was emailed a return label, I posted the jewelry and a few days later, I was credited the full amount.

Very good experience

Great customer service

Ritani puts a lot of effort into educating their customers without making a sales pitch. They explain what to look for for the best value - where you can save some money (on color or clarity, for example), and where your money is best spent (cut). When I shopped other diamond websites, they have educational sections as well, which is helpful, but they feel just a little more... desperate perhaps. Shopping is made easy with the selection filters, and they have so many diamonds to choose from, you WILL find what your looking for. And you won't beat the price. I'll be honest, I was reluctant to pull the trigger because the price was better by quite a bit than comparable diamonds from other websites, which made me suspicious. To this I would say, do your research and look into Ritani's business model. It's genius, and has upended the diamond industry. It's based on volume and price transparency (Ritani actually shows you what their cost is and how much they're upcharging you for profit). This actually is THE factor that made me buy from Ritani. The diamond I bought is for my 25th wedding anniversary. I haven't given it to my wife yet, but it's a showstopper, and I know she'll be stunned. I would have happily spent more (she is definitely worth so much more), but anything above this diamond would look garish (to her). The downside to a diamond is this: once you buy it, it's essentially worthless. Diamonds in general, but particularly lab grown, lose their value like crazy. Not a big deal to me, because the value is in the sentiment, and it's not like we're trying to store wealth in jewelry anyway. I'm not interested in what the pawn shop will offer me, but I think one day it will mean a lot to one of my daughters. One final thought for the folks at Ritani: ship your diamond in a lighted box. I got one from Amazon for not much money at all, and when you open the box, the diamond just explodes. It borders on gimicky, but if there's any situation where first impressions and presentation counts, its with a diamond. Derek Reid

Customer service was amazing. The diamond I ordered came extremely fast. Amazing packaging. Highly recommend!

Excellent products and the best customer service.

Ritani provides all the details about the diamond you can't find on other sites. Their pricing is very transparent and you will find the best prices here.

Incredible customer service, fast delivery, and a gorgeous diamond! I worked with another company who was terrible- I will absolutely use Ritani again.

Customer Service was friendly and helpful as my rings were being repaired and maintained. My rings were returned looking brand new.

Outstanding customer service. Well prepared to deliver a quality product to the best of their ability.

Beautiful, clear, dazzling diamonds earrings. 1.09 carat each. Great customer service. Great price point. Fast shipping. No complaints here.

I have dealt with Ritani before and I went back for another 3 carat diamond. It worked out well.

Great customer support, very attentive and responsive. Very fast repair service!

The ring was wonderful and delivered quickly

From the onset of my engagement ring search, Ritani immediately stood out with their extensive collection of diamond and custom settings, along with great pricing compared to their competitors. Customer service was top-notch and I was kept updated throughout the diamond acquisition process and the setting creation until delivery to the preview specialist. I was glad to be able to preview the diamond in person before committing to the purchase, which gave me peace of mind. In short, Ritani made the entire engagement ring process extremely easy due to their inventory, competitive pricing, and great customer service. Thank you

Very pleased with my purchase! Customer service is outstanding and the process was very streamlined. Thanks, Ritani!!

Best price. Best stones. Excellent service. Could not be happier.

A great choice for those wanting a mix of online convenience and in-store experience. Ideal for buyers who appreciate fair pricing and customization

Absolutely great folks to work with! Their live chat line was easy to connect with and the person on the other side was very helpful in helping me figure out what I wanted to get. They also had many helpful articles that described all kinds of stones in depth, and they also had articles that provided great, down to earth advice on how to purhcase a stone and ring.

Customer service is excellent. Order is quick and easy. Return also supert and on time.

Fantastic customer service and products, really top notch. I decided to return some earrings with no questions asked. I was emailed a return label, I posted the jewelry and a few days later, I was credited the full amount.

Very good experience

Great customer service

Ritani puts a lot of effort into educating their customers without making a sales pitch. They explain what to look for for the best value - where you can save some money (on color or clarity, for example), and where your money is best spent (cut). When I shopped other diamond websites, they have educational sections as well, which is helpful, but they feel just a little more... desperate perhaps. Shopping is made easy with the selection filters, and they have so many diamonds to choose from, you WILL find what your looking for. And you won't beat the price. I'll be honest, I was reluctant to pull the trigger because the price was better by quite a bit than comparable diamonds from other websites, which made me suspicious. To this I would say, do your research and look into Ritani's business model. It's genius, and has upended the diamond industry. It's based on volume and price transparency (Ritani actually shows you what their cost is and how much they're upcharging you for profit). This actually is THE factor that made me buy from Ritani. The diamond I bought is for my 25th wedding anniversary. I haven't given it to my wife yet, but it's a showstopper, and I know she'll be stunned. I would have happily spent more (she is definitely worth so much more), but anything above this diamond would look garish (to her). The downside to a diamond is this: once you buy it, it's essentially worthless. Diamonds in general, but particularly lab grown, lose their value like crazy. Not a big deal to me, because the value is in the sentiment, and it's not like we're trying to store wealth in jewelry anyway. I'm not interested in what the pawn shop will offer me, but I think one day it will mean a lot to one of my daughters. One final thought for the folks at Ritani: ship your diamond in a lighted box. I got one from Amazon for not much money at all, and when you open the box, the diamond just explodes. It borders on gimicky, but if there's any situation where first impressions and presentation counts, its with a diamond. Derek Reid

Customer service was amazing. The diamond I ordered came extremely fast. Amazing packaging. Highly recommend!

Excellent products and the best customer service.

Ritani provides all the details about the diamond you can't find on other sites. Their pricing is very transparent and you will find the best prices here.

Incredible customer service, fast delivery, and a gorgeous diamond! I worked with another company who was terrible- I will absolutely use Ritani again.

Customer Service was friendly and helpful as my rings were being repaired and maintained. My rings were returned looking brand new.

Outstanding customer service. Well prepared to deliver a quality product to the best of their ability.

Beautiful, clear, dazzling diamonds earrings. 1.09 carat each. Great customer service. Great price point. Fast shipping. No complaints here.

I have dealt with Ritani before and I went back for another 3 carat diamond. It worked out well.

Great customer support, very attentive and responsive. Very fast repair service!

The ring was wonderful and delivered quickly

From the onset of my engagement ring search, Ritani immediately stood out with their extensive collection of diamond and custom settings, along with great pricing compared to their competitors. Customer service was top-notch and I was kept updated throughout the diamond acquisition process and the setting creation until delivery to the preview specialist. I was glad to be able to preview the diamond in person before committing to the purchase, which gave me peace of mind. In short, Ritani made the entire engagement ring process extremely easy due to their inventory, competitive pricing, and great customer service. Thank you

Very pleased with my purchase! Customer service is outstanding and the process was very streamlined. Thanks, Ritani!!

Best price. Best stones. Excellent service. Could not be happier.

A great choice for those wanting a mix of online convenience and in-store experience. Ideal for buyers who appreciate fair pricing and customization

Absolutely great folks to work with! Their live chat line was easy to connect with and the person on the other side was very helpful in helping me figure out what I wanted to get. They also had many helpful articles that described all kinds of stones in depth, and they also had articles that provided great, down to earth advice on how to purhcase a stone and ring.

Customer service is excellent. Order is quick and easy. Return also supert and on time.

Fantastic customer service and products, really top notch. I decided to return some earrings with no questions asked. I was emailed a return label, I posted the jewelry and a few days later, I was credited the full amount.

Very good experience

Great customer service

Ritani puts a lot of effort into educating their customers without making a sales pitch. They explain what to look for for the best value - where you can save some money (on color or clarity, for example), and where your money is best spent (cut). When I shopped other diamond websites, they have educational sections as well, which is helpful, but they feel just a little more... desperate perhaps. Shopping is made easy with the selection filters, and they have so many diamonds to choose from, you WILL find what your looking for. And you won't beat the price. I'll be honest, I was reluctant to pull the trigger because the price was better by quite a bit than comparable diamonds from other websites, which made me suspicious. To this I would say, do your research and look into Ritani's business model. It's genius, and has upended the diamond industry. It's based on volume and price transparency (Ritani actually shows you what their cost is and how much they're upcharging you for profit). This actually is THE factor that made me buy from Ritani. The diamond I bought is for my 25th wedding anniversary. I haven't given it to my wife yet, but it's a showstopper, and I know she'll be stunned. I would have happily spent more (she is definitely worth so much more), but anything above this diamond would look garish (to her). The downside to a diamond is this: once you buy it, it's essentially worthless. Diamonds in general, but particularly lab grown, lose their value like crazy. Not a big deal to me, because the value is in the sentiment, and it's not like we're trying to store wealth in jewelry anyway. I'm not interested in what the pawn shop will offer me, but I think one day it will mean a lot to one of my daughters. One final thought for the folks at Ritani: ship your diamond in a lighted box. I got one from Amazon for not much money at all, and when you open the box, the diamond just explodes. It borders on gimicky, but if there's any situation where first impressions and presentation counts, its with a diamond. Derek Reid

Customer service was amazing. The diamond I ordered came extremely fast. Amazing packaging. Highly recommend!

Excellent products and the best customer service.

Ritani provides all the details about the diamond you can't find on other sites. Their pricing is very transparent and you will find the best prices here.

Incredible customer service, fast delivery, and a gorgeous diamond! I worked with another company who was terrible- I will absolutely use Ritani again.

Customer Service was friendly and helpful as my rings were being repaired and maintained. My rings were returned looking brand new.