It was a great experience overall. I shopped in-store at other jewelers to get an idea of what I wanted, but ended up purchasing my engagement ring at Ritani. Process was quick and easy. I had some questions during my purchase and customer service was able to help me very quickly and were helpful. They were able to deliver my ring just in time for my trip with my now fiance. My fiance loves the ring so I'm very happy with my experience.